Common Queries and Questions

for Healthcare Professionals


How do I find which Aspen Laser System Series is best for my practice?

As with any important investment, take the time to speak with representatives of the Laser System company you’re considering.  Your Aspen Laser System will be durable, powerful, easy to use, and include excellent customer service and no-hassle warranty.  Make sure your other Laser System considerations back up their product with friendly and caring customer service so you’re always in good hands with professional support.


Can I use my Aspen Laser System for surgical procedures?

Yes, for some applications.  Many of our models can be used for both therapy and surgical applications. Aspen Laser Systems Pinnacle Series 30Watt system is FDA 510(k) cleared for Podiatric surgical procedures.


Do you offer a Warranty?

Yes. We offer a 2-year limited warranty.  Full warranty details can be found here >>


What payments methods do you accept?

We accept checks and all major credit cards.  We also offer financing options for qualified buyers.


Do you offer payment plans?

Yes. We work with a trusted bank partner so you may purchase or lease your Aspen Laser System.  Contact us for more information so we may qualify you for lease/payment plan and estimate your payments based on the Laser System you’re interested in.


What additional services are available?

Aside from providing the best Class IV Laser Systems, we also offer Practice and Patient Marketing consulting and Certified Laser Training.  Contact us for more information on how we can help meet your needs or read more under our “Service” tab on the website navigation panel.


What training do you provide?

We offer on site training to you and your staff upon purchase of a new laser system. In addition, we may offer additional training via Skype or you may find our Training Videos found on this website equally helpful.


Will Laser Therapy work for my patients?

As you can understand, we are not able to make results-based medical claims.  However, we have several FDA clearances for particular health conditions, and clinical studies are available online and on this website for you to research the factual data provided by 3rd party studies.


How are treatments administered?

Treatments are performed by positioning the laser hand-piece approximately 1/2″ directly above the skin and surrounding the area of injury and pain with the laser treatment beam.


How many treatments are needed?

The Class IV Laser Therapy produces results quickly. For most acute conditions, 5-6 treatments is all that is needed. Chronic conditions take longer and might require 6-12 treatments. While these are the averages, each person is unique and healing time varies by person and condition. For those with lifelong conditions your doctor may recommend 1 or 2 follow-up treatments each month.


Is Class IV Laser Therapy safe without side effects?

Low Level Laser Therapy (LLLT) has been in use for over thirty years around the world. There have been almost no side effects reported. Occasionally some old injuries or pain syndromes may feel aggravated for a few days, as the healing response becomes more active after a treatment.


How long will a treatment take?

Depending on the condition, treatment times for this drug-free, non-invasive procedure will last on average 5-10 minutes but is based on the size of the area, depth of the penetration needed, and condition being treated.


Will the treatment hurt?

Most patients notice a warm, often soothing feeling. There is no pain associated with a treatment. Many patients experience pain relief, reduced muscle tension and tightness, reduced inflammation, and improved range of motion.


When can normal activity begin again?

The moment a person leaves the clinic, they may resume normal daily activity. It is important for patients to remember to not overexert themselves for a few days, as the body is still healing.


Will insurance cover treatments?

This depends on your insurance provider. If insurance does not cover the cost of treatments, your practice may have affordable payment plans available.


How does Class IV Laser Therapy work?

When the photons of laser tight penetrate the skin and underlying tissue, they are absorbed by the cells, and converted into energy. The cell membrane permeability is altered, which triggers a cascade of cellular events including:

  • Stimulation of ATP
  • Stimulation of respiratory chain
  • Increased DNA and RNA synthesis
  • Increased levels of beta endorphins and serotonin
  • Enhanced collagen synthesis


What advantage does Class IV Laser Therapy have over other forms of treatment?

Class IV Laser Therapy does not require the use of drugs or surgery, and there are no dangerous side effects or risks. In addition, Class IV Laser Therapy provides enhanced treatment outcomes faster than any other treatment modality.


How is Class IV Laser Therapy better than “Cold Laser Therapy” treatments?

Cold Laser Therapy (or LLLT – Low Level Light Therapy) was introduced into the USA in 2001 with low power levels. Since that time new scientific and clinical discoveries have led to the development of the higher power lasers, including the new Class IV Laser Therapy.



Didn’t get your questions answered above? Feel free to contact us for a personal one-on-one consultation.