Return Materials Authorization 2017-07-04T19:52:24+00:00

Return Materials Authorization (RMA) number

Before returning product, sign into Member Area and review TROUBLESHOOTING page.

Click here to print these instructions >>

Product Return Policies and Procedures Aspen Laser Systems

The customer agrees that any product to be serviced, repaired or returned to the Company shall maintain the following procedures:

1) Notification
The customer must notify Aspen Laser Systems, LLC in writing or verbally within 15 days of first noticing the defect and before expiration of the warranty period.

  • Complete form below to request RMA#
    — OR —
  • Call Customer Service Toll Free 1–877-817-0365

2) Issuance of RMA
A Return Materials Authorization (RMA) number is required for all product returns, and is provided by the Company upon written or verbal notification.

3) MANDATORY: Complete and include Declaration Of Contamination Status FORM 71
Download, print, complete, and include with your return of product.  View/Download here >>

4) Proper Labeling for Shipping
The RMA number must appear on the outside of the shipping container.
Return shipments will not be accepted if the RMA number is not clearly visible.

5) Written Description
Please provide a written statement indicating the model number, serial number, and a brief description of the reason for return.

6) Shipping Address to Company Authorized Repair Center
Send returns to:
Aspen Laser Systems Authorized Repair Center
c/o Sarasota Electronics 2081 12th Street
Sarasota, FL 34237
Ph: 941-365-1559

 

Shipping Instructions and Charges

1) Packaging
The unit must be shipped to the Authorized Repair Center in either its original package or similar package affording an equal degree of protection. Failure to provide this may result in voiding the warranty.

2) Customer Return Address
Instructions must be provided indicating an address to which the repaired unit must be returned.

3) Shipping Charges Under Warranty
Aspen Laser Systems, LLC is responsible for the shipping and insurance charges for any product that is being repaired or replaced that is under the warranty.

4) Shipping Charges Out of Warranty
For any product that is not covered under the warranty, the customer is responsible for any shipping and insurance charges.

Click here to print these instructions >>

Repair Request / Product Return Request / Customer Service Request

Please fully complete form below with as much detail as possible.
We’ll follow up with you as soon as possible.

  • Please be descriptive.
  • This field is for validation purposes and should be left unchanged.